Run Your Own Drivers Without a WhatsApp Group and a Notebook
RestioX gives delivery its own board. Orders land on it the moment the kitchen marks them ready, with the address, the drop distance and a cash flag; drivers see only their own runs on their own phone; and at the end of the night the cash each rider is holding is counted against what the system says they owe.
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Marketplaces land in the same dispatch board as your own drivers
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Screen for the whole service — orders, drivers, distance and status
Per zone
Delivery fee, order minimum and promised time, set zone by zone
Every run
Cash on delivery reconciled driver by driver before anyone goes home
A Group Chat Is Not a Dispatch System
Three drivers, a group chat and a spiral notebook works right up until it doesn’t. Two riders leave with the same order. A voice note is missed on a loud bike. Somebody hands you a fistful of notes at 23:40 and you try to remember which of tonight’s forty orders were cash. RestioX replaces all three habits with one board, one driver view and one cash-up screen — and it keeps the record you never quite got round to writing.
- Every ready order appears with its address, drop distance and order value
- One driver, one order — an assignment is a record, not a message
- Drivers sign in to their own portal and see only the runs assigned to them
- Status moves with the run: assigned, picked up, delivered, settled
- Cash on delivery is tracked per driver and reconciled at the end of the shift
- Branch-scoped throughout — a manager sees their branch and nothing beyond it
None of this asks a driver to learn new software. They open a link on the phone already in their pocket, sign in once, and the run list is the whole app.
The Delivery Stack, End to End
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Dispatch board
One live list of everything out for delivery. Assign a rider in a click, reassign when a bike won’t start, and watch the status move without ringing anybody to ask where they are.
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Delivery executive portal
Drivers get their own login and their own screen. They see the orders assigned to them and nothing else — no other rider’s runs, no other branch, no takings, and no customer list to walk out with.
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Zones with their own rules
Define the areas you actually deliver to and give each one a fee, a minimum order and a promised time.
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COD settlement
Each driver reconciles the cash they collected, and the approved amount posts into the cash-register ledger.
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Assignment automation
Let a ready order route itself to an available driver instead of waiting for a manager to look up.
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History and reporting
Every delivery is kept — who took it, when it left, when it landed, and what came back in cash.
One Screen for the Whole Service
The dispatch board is the only screen a delivery manager needs open. Orders arrive on it the moment the kitchen marks them ready: your own website orders, phone orders rung into the POS, and orders pulled in from the marketplaces. Each row carries the address, the drop distance, the order value and whether it is card-paid or cash on delivery, so handing it to a rider takes a second rather than a phone call.
- Assign, reassign and unassign without leaving the board
- See a driver’s current load before you hand them a fourth run
- Cash orders are flagged, so nobody rides out unaware they are collecting
- The run appears on the driver’s phone the moment you assign it
Orders ingested from Uber Eats, Wolt, Bolt Food, Talabat and Grab appear in the same list as your own. Where the platform is sending its own courier, the row says so instead of asking you to assign a rider you do not need to send.
A Run List, an Address and a Delivered Button
Delivery staff sign in to the delivery executive portal, or to the RestioX staff app, which puts the same assigned-order list on their home screen next to attendance and handover. The list is deliberately short: the runs that are theirs, in the order they were given them, with the drop address, the items and exactly how much to collect if the customer is paying at the door.
- Only their own assigned orders — never the full order list for the branch
- Tap picked up, then delivered — the times are stamped for them
- The cash to collect is on the run, so it is never a thing to remember
- Opens from a link on the phone they already own — no app store, no device rollout
Where You Deliver, and What It Costs There
A single flat delivery fee is a quiet way to lose money on the far side of town. In RestioX you draw the zones you actually serve and give each one its own rules — the delivery fee, the minimum order that unlocks it, and the time you are prepared to promise. An address that falls outside every zone is not offered delivery at checkout, which kills the order that was never going to work out before a driver is standing in it.
- Per-zone delivery fee and minimum order value
- Per-zone promised time, shown to the customer before they pay
- Zones belong to a branch, so two nearby outlets can overlap without colliding
- Switch a zone off in a storm or a short-staffed shift without touching prices
Zone rules apply to your own online ordering as well as to dispatch, so the fee the customer was quoted is the fee the run was costed on. One rule, set once, honoured at both ends.
The Envelope of Notes, Counted Properly
Cash on delivery is where delivery money quietly disappears, and it is rarely theft — it is a rider who paid for fuel out of the float and a manager who never wrote it down. RestioX attaches every cash order to the driver who delivered it. At the end of the shift the driver settles: the system already knows what they should be holding, they count what they have, and the difference is recorded instead of argued about at the pass.
- Expected cash per driver, built from the orders they actually delivered
- Driver-side settlement — the rider submits the count, a manager approves it
- Variance is recorded against that settlement, not absorbed into the day’s takings
- Approved cash posts into the branch cash-register ledger
Managers get one view over every driver at once: who is carrying cash right now, how much of it, and who has finished a shift without settling. A rider who goes home holding $180 is a line on a screen tonight, not a discovery on Tuesday.
Stop dispatching out of a group chat
Set your zones, add your riders, and run tonight’s service off one board.
You Will Probably Run Both — RestioX Assumes So
Most delivery restaurants keep two or three riders for the close, dependable orders and let the platforms take the long tail. The useful question is not which model wins; it is knowing exactly what you give up on each order. Here is what genuinely differs once both are landing in the same dispatch board.
- UE Uber Eats Order ingestion
- WO Wolt Order ingestion
- BF Bolt Food Order ingestion
- TB Talabat Order ingestion
- GR Grab Order ingestion
| On a delivery order | Your own drivers | Marketplace delivery |
|---|---|---|
| Who rides the order | Your staff | Their courier |
| Who sets the delivery fee | You, per zone | The platform |
| Commission on the order value | None | Platform rate |
| Customer name and phone number | Yours to keep | Usually masked |
| Lands on the RestioX dispatch board | Yes | Yes |
| Becomes a normal order, ticket and kitchen queue entry | Yes | Yes |
| Your zone rules and minimums apply | Yes | No |
| Cash on delivery is possible | Yes | No |
| Counted in COD settlement and driver reports | Yes | Not applicable |
Marketplace channels, their webhooks and the signature checks that verify them are configured under integrations. Once a channel is live its orders arrive as ordinary RestioX orders — same ticket, same kitchen queue, same reports — and only the delivery leg differs.
The Parts You Only Notice at Month End
Delivery leaves a paper trail whether you keep one or not. These are the screens that turn it into something you can answer questions with.
- Delivery historyEvery completed run, searchable by driver, date, branch or order number.
- Delivery app reportHow the operation actually ran: runs, times and cash collected, driver by driver.
- Assignment automationRules that hand a ready order to an available rider with no manager in the loop.
- Branch scopingA branch manager sees their drivers, zones and cash — nothing from the outlet next door.
- Staff app surfaceAssigned runs also appear in the staff app, beside clock-in and shift handover.
- Register hand-offSettled COD lands in the branch register, so the drawer and the day agree.
One Order, From Ready to Settled
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19:44
The kitchen marks it ready
The order leaves the kitchen queue and lands on the dispatch board with the drop address, the distance and a cash-on-delivery flag if the customer is paying at the door.
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19:45
A driver is assigned
A manager picks a rider off the board, or the assignment rules do it without being asked. The run appears on that driver’s phone straight away, and on nobody else’s.
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19:47
Picked up
The driver taps picked up as they take the bag off the pass. Anyone watching the board can now see the order is on the road rather than going cold under the heat lamp.
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4
20:06
Delivered
Delivered is tapped at the door and the time is stamped. If it was cash, that amount joins the driver’s running total for the shift automatically.
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23:20
The driver settles
At the end of the shift the rider counts what they are carrying and submits it. The system already knows what it should be, so the conversation is only ever about the difference.
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23:35
It reaches the register
The approved settlement posts into the branch cash-register ledger, and the night’s delivery numbers are in the report before the last person has locked up.
Built for the Way Delivery Actually Runs
The neighbourhood pizzeria
Three riders and forty delivery covers on a Friday. The board replaces the group chat, and the cash-up that used to eat twenty minutes at midnight takes three.
Multi-branch groups
Each branch dispatches its own drivers inside its own zones. Head office sees every branch, a branch manager sees theirs, and the scoping is enforced rather than trusted.
Delivery-led and cloud kitchens
Marketplace orders and your own website orders queue together, so a kitchen cooking for five channels still works from a single list and a single dispatch view.
What Owners Ask Before Switching
No. The delivery executive portal shows a driver the orders assigned to them and nothing else — not the other riders’ runs, not the full order list, not sales figures, and not your customer database. Everything is branch-scoped as well, so a rider working out of one outlet cannot see another outlet’s work.
Every cash order is attached to the driver who delivered it, so the system always knows what a rider should be holding. At the end of the shift the driver submits their count, a manager approves it, and any difference is recorded against that settlement. The approved amount then posts into the branch cash register, so the drawer, the day’s takings and the delivery report all agree with each other.
Yes. Once a marketplace is connected on the integrations page, its orders arrive as ordinary RestioX orders and appear on the same dispatch board as your own. Where the platform sends its own courier you simply do not assign a rider to that row. Where you are delivering the order yourself, it is dispatched exactly like a direct order.
Nothing from an app store. Drivers open the portal in the browser on the phone they already own and sign in. The RestioX staff app can be added to the home screen from the same link, and assigned runs show up there alongside clock-in and shift handover. Adding a new rider is creating a login, not rolling out a device.
That is exactly what zones are for. Each zone carries its own delivery fee, its own minimum order and its own promised time, and zones belong to a branch. An address outside every zone is not offered delivery at checkout, so you stop accepting the long runs that cost more than they earn.
Only if you want them to. Driver assignment can be automated so a ready order goes to an available rider without anyone watching the board, which matters most in the middle of a rush. Manual assignment stays on every order, and any run can be reassigned if a bike breaks down or a shift ends early.
Give Delivery Its Own Board Tonight
Set your zones, add your riders, and let the first cash-up run itself. Dispatch, the driver portal and COD settlement are part of the same RestioX subscription as the POS — there is no separate delivery product to buy.
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